Policies

MILPUNTOCERO es la versión más actualizada de una experiencia 100% presencial para convertirte en COACH.
Una formación de Coaching Ontológico orientada a personas que quieran aprender a generar espacios de autoconocimiento, acompañar procesos de cambio para individuos y equipos. Y que están dispuestas a ejercitar su capacidad de hacerlo hasta que se les haga piel. Que prueben el contenido practicandolo hasta que la transformación suceda.

Yo estoy segura de que el mejor coach no estudió coaching, sino que se transformó en coach. Cambió su forma de escuchar, su forma de hablar. Adquirió la capacidad de estar al servicio, de hacer preguntas poderosas. Aprendió cómo funcionan sus propias emociones y sabe desarrollar estrategias para elegir cómo quiere accionar. Se volvió una persona empática que valora su vulnerabilidad y elige el coraje por sobre la comodidad.

De esto está hecho MILPUNTOCERO:
70 clases en total, con frecuencia semanal y formato presencial que duran 2 horas c/u. Donde vamos a convertirnos en coaches a través de juegos, dinámicas vivenciales, profesorxs expertos invitados, mil opciones de salida laboral, un método nuevo de evaluación y la enorme oportunidad de redescubrirte en un ámbito seguro.

Disability, Discrimination & DEIJ Statement

En Milpuntocero celebramos la diversidad y respetamos el viaje de vida único y las elecciones de vida de todas las personas. Sabemos que promover la diversidad, la equidad, la inclusión y la justicia en nuestra Comunidad y en nuestra Academia tiene un impacto positivo en el mundo. Creemos que las organizaciones deben reconocer su papel clave para garantizar que cualquier estrategia desarrollada busque abordar estos problemas y crear una sociedad más justa.

Todos los miembros de nuestra Academia y nuestra Comunidad tienen la responsabilidad de promover la igualdad, la dignidad y el respeto y, sobre todo, celebrar la diversidad y desafiar la injusticia y la discriminación. Creemos que ser agradecido y celebrar la diversidad es un valor que genera más conciencia y un entorno más colaborativo, especialmente en el sector de la formación de Coaches, donde recibir a los clientes tal como son en el momento es una de las competencias más altas para un Coach.

Trabajamos todos los días para contribuir a una profesión de coaching más diversa, equitativa, inclusiva y justa para todxs los coaches profesionales y clientes en todo el mundo. Como profesionales de ICF, promovemos un enfoque DEIJ que reconoce que las identidades sociales no existen de forma aislada, sino que están interconectadas y se impactan entre sí. Sabemos que es esencial que, como educadores en la industria del coaching, encarnemos el deseo de aprender y combinar la práctica reflexiva con un enfoque amable, curioso y afectuoso para crear cambios en estructuras desiguales.

Transfer of credit Policy

At Milpuntocero you will initiate your path towards your ACC Level 1 ICF credential.
If you have went through a part of a Level 1 program at another ICF accredited organization, Milpuntocero will apply your credit hours to your Level 1 program, so you can finish it.  
You will be entered into the Integrated Pathway beginning with the ACC Pathway courses.
Applying students must provide documentation of your Level 1 accredited hours, including the organization, number of hours completed, partial certificate, and contact information for the organization or trainer. 
You may be asked for additional details or documentation on an as-needed basis. Please contact Den Muchnik at hola@denmuchnik.com for more information.  The Director of Education has the final decision about accepting any credit from any other training organization.
 
No additional training hours will be accepted under any condition

Partial Completion Policy

Milpuntocero will offer credit for partial completion of a Pathway, for example in the case of applying for a credential renewal before a full pathway is completed.

The number of hours awarded will depend on the number of hours of curriculum completed. 
To receive partial credit for a pathway in which you are currently or were previously enrolled, please contact Den Muchnik at hola@denmuchnik.com no more than 30 days after the course has ended.  

Please include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. 

If approved, you will receive a certificate of partial credit from Milpuntocero indicating the number of training hours completed.

Ethical Marketing Agreement

Milpuntocero commits to promoting the highest standard of professional, ethical norms and values for its practitioners, academics, and students throughout the coaching industry. 
We develop coaches who follow the ICF Code of Ethics and operate in the best interests of the coaching industry, our students, staff, and leadership.

Norms and Values

Norms demonstrate established standards of conduct that are expected and maintained by society and/or professional coaching organizations. 
Values represent the collective conception of what coaching communities find desirable, essential, and morally proper. Values also serve as the lens through which we evaluate our actions. 
As marketers of coaching and coach practitioners, we recognize that we support not only coaches and organizations that value coaching and the furthering of coaching as a way of life. 
We act as stewards of society in creating, facilitating, and executing the coaching engagements and other transactions that are part of a larger economy. 
In this role, coaching marketers embrace the highest professional, ethical coaching norms and the ethical values demanded by our responsibility toward multiple stakeholders (e.g., customers, employees, investors, peers, channel members, regulators, and the host community or organization). 

Ethical Norms 

In marketing coaching and coach training, Milpuntocero must: 
Do no harm. No harm means intentionally and carefully avoiding harmful actions or omissions. We embody high ethical standards and adhere to all applicable laws and regulations in our choices. 
Foster trust in the marketing system. Good faith and fair dealing drive our contribution toward the exchange process’s efficacy and avoiding deception in product design, pricing, communication, and distribution delivery. 
Embrace ethical values. Relationships and enhanced consumer confidence in marketing integrity affirm these core values: honesty, responsibility, fairness, respect, transparency, and citizenship. 

Ethical Values 

The values Milpuntocero holds in marketing are as follows:
Honesty – to be forthright in dealings with customers and stakeholders. 
To this end, we will: 
Strive to be truthful without exception. 
Honor our explicit and implicit commitments and promises. 
Offer products of value that do what we claim in our communications. 
Stand behind our products if they fail to deliver their claimed benefits. 
Responsibility – to accept the consequences of our marketing decisions and strategies. 
To this end, we will: 
Strive to serve the needs of customers. 
Avoid using coercion with all stakeholders. 
Acknowledge the social obligations to stakeholders with increased marketing and economic power. 
Recognize our particular commitments to vulnerable market segments such as children, seniors, the economically impoverished, market illiterates, and others who may be substantially disadvantaged. 
Consider environmental stewardship in our decision-making. 
Fairness – to balance the buyer’s needs with the seller’s interests justly. 
To this end, we will:
Represent products in selling, advertising, and other communication forms; this includes avoiding false, misleading, and deceptive promotion. 
Reject manipulations and sales tactics that harm customer trust. Refuse price-fixing, predatory pricing, price gouging, or “bait-and-switch” tactics. 
Avoid knowing participation in conflicts of interest. Seek to protect the private information of customers, employees, and partners. 
Respect – to acknowledge the basic human dignity of all stakeholders. 
To this end, we will: 
Value individual differences and avoid stereotyping customers or depicting demographic groups (e.g., gender, race, sexual orientation) in a harmful or dehumanizing way. 
Listen to customers’ needs and make all reasonable efforts to monitor and improve their satisfaction on an ongoing basis. 
Make every effort to understand and respectfully treat buyers, suppliers, intermediaries, and distributors from all cultures. 
Acknowledge the contributions of others, such as consultants, employees, and coworkers, to marketing endeavors. 
Treat everyone, including our competitors, as we would prefer being treated. 
Transparency – to create a spirit of openness in marketing operations. 
To this end, we will: 
Strive to communicate clearly with all constituencies. 
Accept constructive criticism from customers and other stakeholders. 
Explain and take appropriate action regarding significant product or service risks, component substitutions, or other foreseeable eventualities that could affect customers or their perception of the purchase decision. 
Disclose list prices and terms of financing as well as available price deals and adjustments. 
Citizenship – to fulfill the economic, legal, philanthropic, and societal responsibilities that serve stakeholders. 
To this end, we will: 
Strive to protect the ecological environment in the execution of marketing campaigns. 
Give back to the community through volunteerism and charitable donations. 
Commit to contributing to the overall betterment of marketing and its reputation. 
Urge supply chain members to ensure trade is fair for all participants, including producers in developing countries. 

Implementation 

Milpuntocero expects to be kind, courageous, and proactive in fulfilling the explicit and implicit promises made to all of our stakeholders. 
We recognize that the coaching industry sector and marketing sub-discipline (e.g., marketing research, e-commerce, Internet selling, direct marketing, and advertising) have specific ethical issues requiring policies and commentary. 
Consistent with our commitment to solving issues at the level where the expertise resides, we encourage refining industry and discipline-specific codes of ethics to supplement these guiding ethical norms and values. 

Illness Policy

Milpuntocero commits to being as supportive as possible if life events preclude you from completing your pathway on the intended timeline.

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. 

If you have an emergency or become ill and are not able to attend a coaching or training session, please contact your instructor immediately. You will be expected to complete the session materials, review the session recording, and complete a learning verification exercise to make up for the missed live session.

There are no exceptions to the on-demand, asynchronous learning for each course.  These must be completed to ensure the completion of each course.

If you need to miss more than 30 hours of the pathway or take a leave of absence from your training, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course at a future date.   

Each hour of the instructor’s time costs ARS$12.000, payable directly to the instructor.  Milpuntocero will monitor your progress and communicate based on your completion.  

There is no fee for moving to a future course or taking an illness leave or other leave of absence.
If you miss more than 1 hour of group mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements. Each hour of the mentor’s time costs ARS$15.000, payable directly to the mentor.

Petitions for exceptions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and Den Muchnik, Director of Education at Milpuntocero, by email at hola@denmuchnik.com.

Enrollment Agreement

STUDENT NAME:_______________________________ PHONE:_______ ADDRESS:______________________________________ EMAIL:_______
PROGRAM NAME: Milpuntocero. Formación de Coaching Ontológico.

ENTRANCE REQUIREMENTS:
There are no prerequisites for this program. An application that contains a 200-word statement of intent is required to apply. Participants must be at least 18 years of age at the start of the program.

TOTAL PROGRAM HOURS: 140

PERIOD BEYOND WHICH LATE REGISTRATION WILL NOT BE ACCEPTED: Once the program begins.

Program begins: March 22 2023
Program ends: August 18 2024

APPLICATION FEE: (Applied to tuition total) ARS$17.000
TUITION FEE BALANCE: ARS$280.000
OTHER CHARGES:
TOTAL CHARGES:
DISCOUNTS:
ADJUSTED TOTAL CHARGES:

ESTIMATE OF ADDITIONAL EXPENSES TO BE INCURRED BY STUDENT: Books for Required Reading: ARS$10.000

STUDENT’S METHOD OF PAYMENT: Cash or Credit Card
REFUND LAW [EXAMPLE DATES:]

1. You may terminate this agreement at any time.

  1. If you terminate this agreement within five days you will receive a refund of all monies paid, provided that you have not commenced the program. Refund Amount: ARS$34.000 5th day after date both parties have signed the contract
  2. If you subsequently terminate this agreement prior to the commencement of the program, you will receive a refund of all monies paid, less the actual reasonable administrative costs described in paragraph 7. Refund Amount: ARS$34.000

Program start date: March 22, 2023

  1. If you terminate this agreement during the first quarter of the program, you will receive a refund of at least 75 percent of the tuition
    Last date of first quarter: May 24, 2023
  2. If you terminate this agreement during the second quarter of the program, you will receive a refund of at least 50 percent of the tuition.
    Last date of second quarter: August 10, 2023
  3. If you terminate this agreement during the third quarter of the program, you will receive a refund of at least 25 percent of the tuition.
    Last date of third quarter: April 28, 2024
  4. If you terminate this agreement after the initial five-day period, you will be responsible for actual reasonable administrative costs incurred by the school to enroll you and to process your application, which administrative costs shall not exceed five percent of the contract price.

A list of such administrative costs is attached hereto and made a part of this agreement. 5th day after date both parties have signed the contract

  1. If you wish to terminate this agreement, you must inform the school in writing of your termination, which will become effective on the day, such writing is mailed.
  2. The school is not obligated to provide any refund if you terminate this agreement during the fourth quarter of the program.

First day of fourth quarter: April 29, 2024

Tuition credit calculations listed above are based on a percentage of tuition and may not reflect actual amount to be refunded. Actual amount refunded will be based on payments made to the institution. Specific dates indicated above are based on continuous enrollment from Milpuntocero with all program days completed successfully, and are subject to change in the event of leaves of absence or other unexpected breaks in attendance.

I have been provided a copy of the school’s catalogue and policies in a manner of email.
Student’s Initials
I understand this contract will not be in force and effect until signed by both myself and a school representative.
I have received a copy of the school’s complaint procedures policy.
I understand the refund policy as stated above.
I understand that coursework and/or credit from this school may not be transferable to other institutions of education and acceptance is at the discretion of the receiving institution.

STUDENT’S SIGNATURE: _________________________________________________DATE: ____________

PRINT STUDENT’S NAME: __________________________________________

SCHOOL REPRESENTATIVE SIGNATURE: _______________________________ DATE: _____ I, the student, have received a completed and signed copy of this agreement on date: _______ _(student’s initials)

Payment fees Policy

Milpuntocero is committed to ensuring that coaching and coach training is made available to as wide an audience as possible. Milpuntocero is committed to offering high-quality coach training at the lowest possible price.  

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment. We accept payment by cash or credit card.
All payments will be in Argentinian Pesos.
Full payment is preferred before beginning any training pathway and will receive a 20% discount.
10 payment plans are available and carry no charge. 

Individual discounts or special pricing is rare and offered through coupons.  The only place to find these discount coupons is through the Milpuntocero Team with a Friends And Family coupon. 
 
Milpuntocero does offer group discounts according to the following guidelines:
Group Discount Guidelines/Bulk purchases
Retail cost is starting point.  Calculated on a per course/training track basis.
Bulk discount by percentage:
10% 10-25 participants
20% 26-50 participants
30% 51-99 participants
40% 100 or more participants.

Not-for-profit organizations with group participants qualify for a 10% net discount after group discounts are applied.  There is no not-for-profit discount for individual participants.  The not-for-profit discount is only available for groups of 10 or more participants.

Current as of January 1, 2023

Statement on Ethics, Integrity, and Transparency

Overview
As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. 
The ICF Code of Ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies.
You can read more about the ICF Code of Ethics here.  https://coachingfederation.org/ethics/code-of-ethics
Additionally, Milpuntocero commits to acting with integrity and transparency. 
We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. 
We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. 
Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.  See more in the Payment and Fees policy.